Frequently Asked Questions

🔮 How Can I Keep Updated on Your Latest Potions and Charms? The best way to stay in tune with my latest creations and announcements is by following me on Facebook, Instagram, or TikTok and subscribing to my newsletter. You'll get exclusive updates, early access to new products, and magical insights directly from the wizard's den!

🌟 What Magical Methods of Payment Do You Accept? Step into the realm of easy payments! I accept all major credit cards, GooglePay, ApplePay, PayPal, and e-transfer. For the local adventurers in Chilliwack, BC, I also welcome cash and debit for pick-ups.

🌍 Where Do Your Potions Ship To? Currently, my enchantments are available across Canada and the United States. 

📦 How Do You Send Out Your Spells and Elixirs? I primarily dispatch orders through Canada Post Expedited or UPS, complete with tracking, to ensure your magical goods arrive safely. Occasionally, I may use other carriers, depending on the stars' alignment. Orders are prepared for their journey several times a week, though not daily, to ensure meticulous care.

🏰 Can I Pick Up My Order at Your Castle Gates? Certainly! Free pickup is available in Chilliwack, BC. An email will be sent when your order is ready (typically within 1 business day). I accept cash and debit in person, or you can pre-pay. Note: due to limited space in my potion chamber, orders must be collected within 1 week unless we’ve agreed otherwise. For pre-paid orders, contactless pickup can be arranged for added convenience.

🎄 What Are Your Holiday Shipping Deadlines? To ensure timely delivery of your holiday treasures:

  • USA: by December 6
  • BC: between December 16-20 (varying with your distance from Chilliwack)
  • Rest of Canada: between December 10-17
  • Local pickup in Chilliwack: by December 22, for pickup on December 23.

🔄 Can I Return or Exchange an Artifact? Given the nature of my alchemical creations (cosmetics), I handle returns or exchanges on a case-by-case basis. Should any concerns arise, please contact me, and we’ll navigate the solution together.

🧙‍♂️ Are Your Products Safe for All Sorcerers and Elves? Safety is paramount in my alchemical lab. All products are crafted with care, but please review the ingredients list for any potential allergens. If you have sensitive skin or specific concerns, feel free to contact me for more information.

♻️ How Are You Battling the Dark Forces of Waste? My quest against waste is ongoing:

  • My bar soaps naturally reduce waste compared to their liquid counterparts.
  • I use Biolefin shrink film for wrapping, which biodegrades into biomass, not micro-plastics.
  • All plastic jars are fully recyclable.
  • I only use biodegradable glitter in my concoctions, avoiding plastic entirely.

💣 How Should I Care for My Magical Bath Bombs? To keep your bath bombs casting spells at their best, follow these simple tips:

  • Moisture is a bath bomb's nemesis. Keep them wrapped and in a cool, dry place away from humidity to prevent them from fizzing prematurely. Exposure to direct sunlight may also cause colours to fade.
  • While they won’t necessarily expire, bath bombs are most enchanting when used within 6 months of purchase. This ensures the fizzing reaction and fragrance remain potent for your bathing ritual.
  • When you're ready to indulge, simply fill your cauldron (or bathtub) with warm water and gently lower the bath bomb into it. Watch as it releases its mystical colors and enchanting fragrances, transforming your bath into a magical oasis.

🛁 How Should I Care for My Mystical Soap? To extend the life of your handmade soap:

  • Keep it away from direct water streams and standing water.
  • Allow it to dry thoroughly between uses.
  • Utilize a washcloth or bath pouf for longevity.
  • Store unused soaps in a dry, dark place (ideally used within 6 months for the best aromatic experience).

💫 Do You Offer Products for Special Events or Wholesale? Yes! If you're looking to add a touch of enchantment to your event or store, I offer both special event packages and wholesale options. Let's collaborate to bring a spark of magic to your occasion or clientele.

🎁 Are Gift Baskets Available for the Gift-Giving Season or Special Occasions? Indeed! If you're seeking a curated collection of magical goodies, I'm here to assemble the perfect gift basket. Share your vision with me, and I'll weave it into reality.